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  • SECURE PAYMENT WITH KLARNA
  • 60 DAYS RETURN POLICY DURING NOVEMBER AND DECEMBER
  • FAST DELIVERY
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Customer Service

Terms and Conditions

Company Information

Backpackinglight.se AB
Förrådsvägen 22
901 32 Umeå
Sweden

Corporate ID Number: 556961-7441
Phone: 073-909 58 97
Email: info@backpackinglight.se

Payment and Prices

All prices are current as of today and are subject to change. The final price, including sales tax, shipping, and any applicable fees, will be displayed at checkout before you complete your purchase.

We offer the following payment methods:

  • Klarna – invoice, installment plan, and direct payment
  • PayPal

The terms and conditions for each payment method are displayed at checkout. The payment provider’s own terms and conditions also apply.

Shipping

We ship via DHL and PostNord.

Standard delivery time:

  • Sweden: 2–4 business days
  • Denmark and Finland: 3–5 business days
  • Rest of the EU: 4–5 business days

We offer free shipping within Sweden on orders over 999 SEK.

If a product has a different delivery time, this will be indicated on the product page. In the event of a delivery delay, we will contact you via email. If the delay is of significant importance to you, you may have the right to cancel the purchase.

Unclaimed Shipments

A package that is not picked up is not automatically considered an exercise of the right to cancel. Therefore, please notify us if you wish to cancel your purchase.

If a shipment is not picked up, we reserve the right to charge a fee corresponding to our reasonable costs for shipping, return shipping, and handling:

  • Sweden: 150 SEK
  • Denmark and Finland: 200 SEK
  • Rest of the EU: 250 SEK
  • Norway: actual cost

Returns and Right of Withdrawal

Statutory Right of Withdrawal

When you make a purchase online, you generally have the right under the Distance Selling Act to cancel your purchase within 14 days without giving a reason. The cancellation period begins the day after you or someone you’ve designated has received the item.

For an order consisting of multiple items delivered at different times, the cancellation period normally begins the day after the last item has been received.

To exercise your right of withdrawal, you must send us a clear notice before the withdrawal period has expired. You can use our withdrawal request form:

Cancel Your Purchase

You can also contact us at info@backpackinglight.se. Please include your name, order number, and the items you wish to return.

Once you have notified us that you wish to exercise your right of withdrawal, the item must be returned without undue delay and no later than 14 days.

Return Shipping

  • For returns within Sweden, you can use our return service. Return shipping costs 89 SEK and will be deducted from your refund.
  • For returns from other countries, the customer is responsible for arranging and paying for return shipping.
  • The return must be sent directly to our return address and not to a pickup point or as a cash-on-delivery shipment.
  • The item must be well packaged. You are responsible for the return until it has been received by us.

Condition of the Item When Exercising the Right of Withdrawal

You have the right to inspect the item in much the same way as you would in a physical store. If the item has been handled to a greater extent than is necessary to determine its characteristics and function, we may deduct an amount for the decrease in value caused by such handling.

Please return the item with its original packaging, labels, accessories, and documentation. Damaged or missing original packaging may affect the item’s value and thus result in a deduction for depreciation, if the packaging is significant to the item’s resale value.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to items that have been manufactured or customized specifically to your specifications or that have otherwise been given a distinct personal touch. The right of withdrawal may also be excluded for sealed goods that, for health or hygiene reasons, cannot reasonably be returned once the seal has been broken.

30-Day Return Policy

In addition to the statutory right of withdrawal, we offer a 30-day return policy starting from the day you received the item.

For this voluntary return policy to apply after the statutory right of withdrawal period has expired, the following conditions must be met:

  • The product must be unused and in like-new condition.
  • The original packaging, labels, accessories, and documentation must be included and in good condition.
  • You must notify us of the return within 30 days of receiving the item.
  • The return must be shipped in accordance with the return instructions you receive from us.

The terms of our voluntary return policy do not limit your statutory rights.

Return Address

Backpackinglight.se AB
Förrådsvägen 22
901 32 Umeå
Sweden

Refunds under the Right of Withdrawal

When you exercise your statutory right of withdrawal, we will refund the amount you paid for the item. We will also refund the cost of our cheapest standard shipping option. Any additional costs incurred because you chose a more expensive shipping option will not be refunded.

The refund will be issued without undue delay and no later than 14 days from the date we received your notice that you wished to cancel the purchase. We reserve the right to withhold the refund until we have received the item back or until you have provided proof that it has been returned.

Refunds are normally issued using the same payment method used for the purchase, unless we expressly agree otherwise. The cost of return shipping and any deduction for loss of value may be deducted from the refund.

Complaints

If an item is defective, you have the right to file a complaint under the Consumer Sales Act. The right to file a complaint is valid for three years from the date you received the item.

You must file a complaint within a reasonable time after you discovered or should have discovered the defect. A complaint filed within two months of the defect being discovered is always considered to have been filed within a reasonable time.

Contact us at info@backpackinglight.se and include your order number and a description of the defect. Please attach photos or a video if it helps us assess the issue. We will get back to you with instructions on how to proceed.

Do not return a product for which a complaint has been filed until you have received return instructions from us. If the complaint is approved, we will cover the reasonable costs incurred in handling the complaint.

Depending on the circumstances, the issue may be resolved, for example, through repair, replacement, a price reduction, or a refund in accordance with the Consumer Sales Act.

Shipping Damage and Incorrect Deliveries

Please inspect the shipment when you receive it. If the package or item is damaged in transit, or if you have received the wrong item, please contact us as soon as possible at info@backpackinglight.se.

Please save the packaging and include photos of the package, the shipping label, and the damage. This will help us resolve the issue with the carrier.

Product Information

We strive to present product images, colors, dimensions, weights, and other product information as accurately as possible. Minor discrepancies may occur, for example, due to manufacturing variations, product updates, or how colors are displayed on different screens.

An obvious typographical error or incorrect price that you noticed or reasonably should have noticed is not binding on us. If we discover such an error, we will contact you as soon as possible.

Personal Information and Data Protection

When you shop with us, we process your personal data to, among other things, handle your order, payment, delivery, customer service, returns, and complaints.

You may have the right, among other things, to:

  • request information about what personal data we process,
  • request correction of inaccurate data,
  • request erasure when the conditions for doing so are met,
  • request that processing be restricted, and
  • object to certain processing.

We process personal data in accordance with the General Data Protection Regulation (GDPR). More information is available in our privacy policy.

Marketing and Newsletters

You can voluntarily choose to subscribe to our newsletter to receive offers, product news, and other information from us.

You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us.

We may also contact you after a purchase to ask for a voluntary review of your shopping experience or the product you purchased.

Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, such as government decisions, natural disasters, war, widespread civil unrest, labor disputes, or serious disruptions to transportation, communication, or supply systems.

This provision does not limit the rights you have under mandatory consumer protection laws.

Disputes and Governing Law

If you are not satisfied with how we have handled your case, we ask that you first contact us so that we have the opportunity to try to find a solution.

If we cannot reach an agreement, you, as a consumer, may contact the Swedish National Board for Consumer Complaints (ARN):

Swedish National Board for Consumer Complaints
P.O. Box 174
101 23 Stockholm

Website: www.arn.se

We participate in ARN’s dispute resolution process and follow ARN’s recommendations.

Swedish law applies to these terms and conditions. This does not limit any mandatory consumer rights you may have under the laws of the country where you reside.

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